MotiVid Support

Email admin@streamize.net. Tell us the email address you sign in with, and — if it is about a specific letter — the date it arrived and the persona’s name.

For a takedown request (your likeness or voice in a persona you did not upload), put Takedown in the subject line and we will prioritise it.

Every morning at the hour you choose — 9 AM local time by default. Change it in Settings → Delivery time. Letters are written overnight for the situation and goals you entered, so updating your situation changes the next letter.

Generation takes a few minutes and runs across several AI providers, so a letter can be delayed. If one fails, the day’s allowance is returned automatically and you can tap Try again — a failed letter is never counted against your day. If it keeps failing, email us with the date and the persona name.

Subscriptions are billed by the App Store, so you cancel in your Apple Account: open Settings on your iPhone, tap your name, then Subscriptions, and select MotiVid. Cancel at least 24 hours before the period ends to avoid the next renewal. For Google Play, open Play Store → Payments & subscriptions → Subscriptions → MotiVid. Deleting the app does not cancel a subscription.

Apple processes all payments for MotiVid, so refunds go through Apple at reportaproblem.apple.com. We cannot issue or reverse a store charge ourselves, but email us and we will help — including supporting your request with Apple. Where consumer law gives you a stronger right than Apple’s policy, that right applies.

You can listen to a prerecorded sample without subscribing. Personalized letters require MotiVid Monthly: $19.99 per month in the US for one voice letter a day and four videos you choose per billing month, up to 30 seconds each. New accounts do not receive a free generation trial. Previously issued trials and existing Basic/Ultra subscriptions keep their original benefits.

In the app: Settings → Account → Delete account. Deletion is immediate and permanent — it removes your situation profile, goals, letters, and any personas you uploaded, including the photos and voice recordings behind them. Letters already generated for other people from a persona you published stay in their archives. Deleting your account does not cancel an App Store or Google Play subscription; cancel that separately.

Email us with a link or the persona name and we will take it down. Uploaders must own the likeness or have the person’s permission; we remove personas that break that rule and suspend repeat offenders.

No. Every persona, face, and voice is synthetic and every letter is generated by AI. Each video carries an AI-generated label that cannot be removed.

MotiVid is a motivation app, not a mental-health service, and a letter is not advice from a person. If you are in crisis or thinking about harming yourself, contact your local emergency number — in the United States, call or text 988 — or reach a crisis line right away.

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